 11 months ago |
Rick Ott , a member from Texas, wrote: |
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 Everlasting Safes advertised a Memorial Day web promotion thru May 31, 2023 offering free shipping and no sales tax on a home safe purchase. Before placing the order, I talked with AJ to confirm pricing, shipping, taxes and returns. I placed the order online and paid with a credit card for a Hollon safe, which immediately was charged to my credit card. About 2 hours later, they called me and said they had the wrong price and the new price would be $2,987. I declined and restated that was not the advertised price. They then offered me the safe price to be $2,687, a $300 discount. Once again I declined and stated that was not the advertised price. They stated they were refunding the money because they would not make any money if they sold it to me for the advertised price. The customer service manage then offered me a gray safe, which is less expensive that the white model I had already paid for. This simply is a bait and switch tactic that is totally unacceptable. An honest business establishment would honor their pricing. I escalated my complaint to the General Manager, Laura and she would not honor the advertised amount I had paid. It appears they do not care about customer service. I have screenshots of the advertised price and even called to confirm the price before ordering. Be careful of this online company trying to scam others as they did me. 
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Waed Ali
7701 S 21 st
Lincoln, Nebraska
18006836623 | phone
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